Terms of Service

1.1 Agreement to Terms

By placing an order, creating an account, or using any of our Services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with any part of these Terms, you must not use our Services.

1.2 Eligibility Requirements

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements.

1.3 Account Responsibility

You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.4 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or by posting a notice on our website. Your continued use of our Services after such modifications constitutes acceptance of the updated Terms.

3.1 Permitted Use

You may use our Services for personal, non-commercial purposes only. Permitted uses include:

• Browsing our menu and placing food orders for personal consumption
• Creating and maintaining a user account
• Providing feedback and reviews about our services
• Communicating with our customer service team
• Accessing nutritional and allergen information

3.2 Prohibited Use

You agree not to use our Services for any of the following prohibited activities:

• Violating any applicable laws, regulations, or third-party rights
• Engaging in fraudulent activities or providing false information
• Attempting to gain unauthorized access to our systems or user accounts
• Interfering with the proper functioning of our Services
• Using automated tools to access our Services without permission
• Posting or transmitting harmful, offensive, or inappropriate content
• Infringing on intellectual property rights
• Reselling or commercial redistribution of our Services
• Collecting user information without consent
• Sending spam or unsolicited communications

4.1 Registration Requirements

To place orders and access certain features, you may need to create an account. When registering, you must provide accurate, current, and complete information, including a valid email address and phone number.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials. You agree to choose a secure password and to keep your login information confidential. You must notify us immediately if you suspect any unauthorized use of your account.

4.3 Accurate Information

You agree to keep your account information accurate and up-to-date. This includes your delivery address, contact information, and payment details. Failure to maintain accurate information may result in order delays or cancellations.

4.4 Account Termination

We reserve the right to suspend or terminate your account at our discretion, particularly if you violate these Terms. You may also delete your account at any time by contacting customer service. Upon termination, your access to our Services will cease, but certain provisions of these Terms will survive.

5.1 Food Safety and Quality Standards

We adhere to strict food safety and hygiene standards in accordance with local health department regulations. All food is prepared in facilities that follow HACCP (Hazard Analysis Critical Control Points) guidelines.

5.2 Allergen Information

We provide allergen information for our menu items, but we cannot guarantee that any food item is completely free from allergens due to potential cross-contamination during preparation. Customers with severe allergies should exercise caution and consult with our staff before ordering.

5.3 Product Descriptions and Pricing

We strive to provide accurate product descriptions and pricing on our website. However, we do not warrant that product descriptions, images, or pricing are error-free. We reserve the right to correct any errors and to cancel orders placed based on incorrect information.

5.4 Availability

Menu items are subject to availability. We reserve the right to discontinue or modify menu items without notice. If an ordered item becomes unavailable, we will contact you to offer alternatives or process a refund.

5.5 Order Acceptance and Processing

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, pricing errors, or suspected fraudulent activity.

5.6 Minimum Order Requirements

Delivery orders may be subject to minimum order requirements, which vary by location and delivery zone. These requirements will be clearly displayed during the ordering process.

5.7 Delivery Services

We provide delivery services within designated delivery zones. Delivery times are estimates and may vary based on weather, traffic, and order volume. We are not responsible for delays caused by circumstances beyond our control.

5.8 Temperature-Sensitive Items

Hot food items will be delivered hot, and cold items will be kept cold during transport. However, we cannot guarantee specific temperatures upon delivery, and food quality may be affected by delivery time.

5.9 Order Modifications and Cancellations

Order modifications or cancellations may be possible if requested immediately after placing the order and before preparation begins. Once food preparation has started, modifications or cancellations may not be possible.

6.1 Payment Authorization

By providing payment information, you represent that you are authorized to use the payment method and that the information is accurate and current.

6.2 Refunds and Returns

Our refund policy is detailed in our separate Refund Policy. Generally, refunds are provided for cancelled orders, incorrect items, or quality issues reported within a reasonable time frame.

7.1 Our Content Ownership

All content on our Services, including text, graphics, logos, images, software, and menu descriptions, is owned by Punch pizza or our licensors and is protected by intellectual property laws. Our trademarks, service marks, and logos may not be used without our written permission.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

7.3 User Content License

By submitting content to our Services (such as reviews or comments), you grant us a worldwide, royalty-free license to use, modify, and display such content in connection with our business operations.

7.4 Copyright Infringement

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

8.1 Your Content Responsibility

You are solely responsible for any content you submit, including reviews, comments, and feedback. You represent that you own or have the necessary rights to submit such content.

8.2 Prohibited Content

You may not submit content that is illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable. We reserve the right to remove any content that violates these Terms.

8.3 Content Moderation

We may, but are not obligated to, monitor, edit, or remove user content. We do not endorse any user content and are not responsible for its accuracy or appropriateness.

9.1 Service Availability

Our Services are provided "as is" and "as available." We do not warrant that our Services will be uninterrupted, error-free, or free of viruses or other harmful components.

9.2 Food Quality Disclaimer

While we strive to maintain high food quality standards, we cannot guarantee that all food will meet your personal preferences or dietary requirements. Food quality may be affected by delivery time and environmental factors.

9.3 Third-Party Content

Our Services may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of such third parties.

9.4 Professional Advice

Information provided on our Services, including nutritional information, is for general informational purposes only and should not be considered professional dietary or medical advice.

10.1 Maximum Liability

To the fullest extent permitted by law, our total liability for any claims arising out of or relating to these Terms or our Services shall not exceed the amount you paid for the specific order giving rise to the claim.

10.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, even if we have been advised of the possibility of such damages.

10.3 Food-Related Claims

For food-related issues such as quality concerns or foodborne illness claims, you must notify us within 24 hours of delivery. Our liability is limited to replacing the food item or providing a refund.

10.4 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or public health emergencies.

12.1 Third-Party Services

Our Services may integrate with or link to third-party services, such as payment processors or delivery tracking systems. We are not responsible for the availability, accuracy, or content of such third-party services.

12.2 Third-Party Terms

Your use of third-party services is governed by their respective terms and privacy policies. We encourage you to review such terms before using third-party services.

13.1 Termination by Company

We may suspend or terminate your access to our Services immediately, without prior notice, for any reason, including if you breach these Terms or engage in fraudulent activity.

13.2 Termination by User

You may stop using our Services at any time. To delete your account, please contact our customer service team at [email protected].

13.3 Effect of Termination

Upon termination, your right to use our Services will cease immediately. Provisions of these Terms that by their nature should survive termination will survive, including intellectual property rights, disclaimers, and limitation of liability.

14.1 Applicable Law

These Terms and any disputes arising out of or related to these Terms or our Services shall be governed by the laws of the United States and the State of Washington, without regard to conflict of law principles.

14.2 Dispute Resolution

Before filing any formal legal action, you agree to first contact us to attempt to resolve any dispute informally. Please send a detailed description of the dispute to [email protected].

14.3 Jurisdiction and Venue

Any legal action arising out of these Terms shall be filed exclusively in the state and federal courts located in Washington, DC, and you consent to the jurisdiction of such courts.

14.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15.1 Modification Rights

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

15.2 Notification

We will notify you of material changes to these Terms by email, through our Services, or by posting a notice on our website at least 30 days before the changes take effect.

15.3 Continued Use

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services.

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and us concerning our Services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be replaced with an enforceable provision that most closely reflects the original intent.

16.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

16.4 Assignment

We may assign our rights and obligations under these Terms without your consent. You may not assign your rights or obligations without our written consent.

16.5 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of the provisions.